Songtive Privacy Policy

Who we are and what this is

Songtive, Inc. ("Songtive", "Songtive SIA" or "SIA Songtive") is the producer and owner of Piano Companion, ChordIQ, Songtive and Songtive subservices (collectively referred to here as the/our "Software" or the/our "Services"), which are collaborative web and mobile based music applications. We take the private nature of your personal information very seriously, and are committed to protecting it. To do that, we've set up procedures to ensure that your information is handled responsibly and in accordance with applicable data protection and privacy laws. We're grateful for your trust, and we'll act that way. This privacy policy describes what information we collect when you visit our Services, how we use that information, and what choices we offer you to access, update, and control it. This version of the policy is effective as of May 25, 2018. By using and registering with Songtive, you are consenting to the use of your personal information in the manner set out in this Privacy Policy.

Definitions

  • Service. Service means the Songtive company applications, website, mobile application operated by SIA Songtive
  • Personal Data. Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data. Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies. Cookies are small pieces of data stored on your device (computer or mobile device).
  • Data Controller. Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers). Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject (or User). Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Required Information (Songtive username and either an email address, Google public ID or Facebook public ID or Twitter public ID)
  • Optional Information (First name, last name birth date, zip code, and other personal descriptors)
  • Cookies and Usage Data

You do not need to provide us any information when visiting the site. The only time we collect information from you is when you register for an account. What information you provide publicly on our site is your useraname and avatar. There is some information we collect upon visiting Songtive. This data is collected via cookies and Google analytics. We collect the ip address from the device you visit the site on:

  • The site you visited before coming to Songtive
  • Chords, Styles, Drumsets you upload
  • Which other users you follow and which users follow you
  • Connection to your Social account
  • The time, frequency and duration of your visits to the Website
  • Your browser type and operating system

We use traffic log cookies to identify which pages are being used. This enables us to view data about web page traffic and improve our site for you. You can refuse to accept cookies by enabling the setting on your computer. If you decide on to do so you may be unable to access bound components of our web site. Our advertisers may use cookies over that we have no management. Your email address will be used to send you newsletters and email notifications for uploads and follows. To unsubscribe from newsletters and email notifications email us at privacy@songtive.com.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to keep you logged into our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests. You may opt out of the use of these cookies by visiting the Google ad and content network privacy policy and http://www.privacychoice.org/companies or http://www.aboutads.info/choices. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit www.networkadvertising.org.

Use of Data

Songtive uses the collected data for various purposes:

  • To customize the advertising and content you see
  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
  • To conduct research, and provide aggregated, anonymized reporting about our general user community for internal and external clients.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Songtive legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Songtive may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • For payment processing purposes
  • To comply with the law

Retention of Data

Songtive will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Songtive will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Songtive will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Business Transaction. If Songtive is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement. Under certain circumstances, Songtive may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements. Songtive may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Songtive
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Songtive aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

You can edit your Songtive account information at any time. In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Songtive relied on your consent to process your personal information.
  • Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics and Amplitude

Google Analytics and Amplitude are web analytics services that tracks and report website traffic. They use the data collected to track and monitor the use of our Service. For Google Analytics,this data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

Google AdSense DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

  • Apple Store In-App Payments. Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/
  • Google Play In-App Payments. Their Privacy Policy can be viewed at https://www.google.com/policies/privacy/
  • Amazon Payments. Their Privacy policy can be viewed at https://www.amazon.com/gp/help/customer/display.html?nodeId=1161272
  • PayPal. Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Songtive does not target anyone under the age of 13 ("Children") for use of our Service.

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Data Protection and Privacy

All information is collected, stored and used in accordance with our Privacy Policy. Read below to ensure you understand how our privacy policy works. By accepting our Terms of Use and using Songtive you also accept the terms of the Privacy Policy. When you register with Songtive you will need one of Social Networks account: Facebook, Google+, Twitter. It is your responsibility to keep all of your registration data up to date. All registration information provided falls under the terms set forth in the Songtive Privacy Policy.

Your Information

We will not share your personal information with any third party, unless you have opted to connect your account with a third party website. We will not permit any third parties to contact you directly on an unsolicited basis in relation to their own products or services You can control access to other services and applications to which you have connected your account to Songtive.

Facebook, Google+, Twitter Registrations

Songtive allows you to sign up and log in using your Facebook, Google+, Twitter accounts (Social Account). If you register with Social Account, Social Account provider will confirm that you give permission to share particular information from your Social Account with Songtive. This information is collected by Social Account provider and is provided to us under the terms of Social Account privder's privacy policy. We do not share this information and it only used to identify you in our Platform. You are in control of what we receive from Social Account provider using the privacy settings in your Social Account.

Privacy Statement

If you are concerned about how your information is collected or used you need to occasionally check on our Privacy Policy. If you have any other concerns not mentioned in the Policy, please contact us using our support email which is privacy@songtive.com If you choose to not provide your consent, or if you withdraw your authorization, you should not use the website as a registered user, since many of the website's features are based on users consent.

Alterations and Updates to our Privacy Policy

We may occasionally update this Privacy Policy. Modifications to our Privacy Policy will be available here on our Privacy Policy page.

If you have questions about this Privacy Policy or want to suggest changes to this Privacy Policy email us at privacy@songtive.com.